Atlas doesn't just flag churn — he opens a renewal plan with stages: detect → brief → exec swap → proposal → signature. Each stage has its own autonomy dial. He owns the motion end-to-end across your SMB, mid-market, and enterprise books. You approve. He executes.
Real AM teams split books by segment, not by industry. SMB is high-volume and low-touch. Enterprise is three named logos you can't afford to lose. Atlas has an instance for each — because what "churn" looks like in SMB is not what it looks like in Enterprise, and the play to save it is different. Same role. Same memory. Four different playbooks.
An SMB churn signal is usage decline over 14 days. An Enterprise churn signal is a champion leaving and a new CFO joining. Atlas runs a different health model per segment — and the AM can edit the weights, version them, and roll them back. Your ops team tunes the model; Atlas runs it on every account every day.
When a renewal is 90 days out, Atlas opens a renewal plan: detect risk → brief the AM → propose exec swap → draft proposal → send for signature. Each step has its own autonomy dial — you set what Atlas can do alone vs what he has to ask about. The plan is the workflow. You watch progress, approve the big moves, and the routine steps happen on their own.
When Aria (SDR) booked an intro call with ACME 10 months ago, Atlas sees the qualification notes on the ACME account — nobody had to forward anything. When Atlas spots expansion, Sage (AE co-pilot) gets a talking point queued for the next call. When churn fires, Echo (marketing) pauses the nurture automatically.
Every play Atlas proposes gets a tracked outcome: did the exec swap hold, did usage return, did the renewal close at target price. Learnings get promoted back to the role — next quarter Atlas-ENT is sharper than this one because last quarter's wins became doctrine. Activity counts are not the output. Retained revenue is.
Here's how Atlas stacks up against the category. Each tool below is excellent at the core CS workspace — our claim is narrower and sharper: we own the motion and we compound across roles.
Harmony ships four roles on one memory substrate. When Atlas detects expansion, Sage preps the talking point for the AE's next call. When Atlas flags churn, Echo pauses the nurture automatically. When Aria booked a multisite talk months ago, Atlas sees it on the account card on day one.
That's not a feature — that's the product.
One renewal motion, four stages. Each with its own autonomy dial.
Every morning, Atlas looks at every account. Signals come from product usage, Slack, support tickets, and calendar. Enterprise signals are weighted differently than SMB — champion departure is a loud alarm here.
Each stage has its own leash. Brief = do it yourself. Exec swap = ask first. Signature = always ask. You set the rules once; Atlas follows them for every account.
Atlas pulls Aria's original qualification thread so the outreach starts from real history, not a cold intro. Drafts it, waits for Sarah's green light, then sends.
The outcome gets logged and the lesson gets promoted to the role. Next time a champion leaves an enterprise account, Atlas already knows the play that worked.
30-minute demo. Plug Atlas into a book that looks like yours — pick one segment (SMB, Mid-Market, or Enterprise), and we'll show what the first 30 days of risk detection and motion execution would produce. Numbers, not slides.